Innovation and Initiatives

The division is committed to continuous technical innovation and ongoing improvement of service for the customer.

The ITS technical project portfolio typically contains over 50 initiatives of varying scope and significance. Our project commitments support the efforts of our partners to leverage technology to enhance and transform their businesses. Project efforts expand existing capabilities, refresh critical infrastructure, and implement new solutions. The portfolio spans the areas of IT service management, field force empowerment, collaboration, workflow, data visualization, and information accessibility through web-based engagement.

Efforts to improve the efficiency and effectiveness of the division's services are continuous. A progressive enterprise architecture vision is guiding a multi-phased effort to improve team alignment for all support areas and to establish enhanced engagement of business partners.

Since its formation in FY 18-19, the Project Management Office is driving improvement in vital areas of business analysis and project management. The ITPMO is responsible for the management of the overall portfolio of ITS projects. Working collaboratively with the Functional Managers, the ITPMO directs, coordinates, and supervises staff in all aspects of Project and Portfolio Management, assisting with the development of business focused strategic roadmaps, and the execution of project management plans to ensure all projects stay within scope, on-time and within budget. Additional responsibilities include assisting with establishing and implementing the strategic direction of the division and aligning resources with the business needs of County departments.

Current generation infrastructure options are being pursued, redefining directions in provisioning servers, storage and end user devices. The guiding principles of cloud first, web first and mobile first are priority considerations as the enterprise computing environment is refreshed and enhanced.